FAQs
About Shipping:
Nelly is currently a small-batch made to order business. This means shipping will take around 3-4 weeks. Once your package ships we'll send you a notification via email. Thank you for understanding!
Dishwasher & Microwave Safe?
Yes, these pieces are dishwasher and microwave safe. However, we do say that handwashing can benefit the longevity of your pieces since the harsh soaps from dishwashers can dull the glaze on the items.
Return Policy:
If you wish to return we are happy to take it back within 30 days. We do not provide pre-paid return labels. Please email us for detailed instructions. For more information, please check out the Store Policy Page!
I need help with my order:
Of course! Just send us an email at NellyHomeGoods@gmail.com or head over to the contact page to send your inquiry.
Variations in Glaze:
I, Cari, currently make every piece by hand. That means you can expect variation in size and color. I inspect and choose each piece with you in mind. Handmade means no two pieces are the exact same, so if you find a finger print, indentation, or drip just remember that a real human took time to make it. No two pieces will be the exact same. I promise.